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Customer Service

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Terms and conditions of use

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Article 1 (Purpose)

The purpose of this Agreement is to prescribe the rights, obligations, and responsibilities of users in using cyber mall services (hereinafter referred to as "service") related to content sales (design requests, advertisement production, etc.) provided by (hereinafter referred to as "company").


Article 2 (Definition of Terminology)

The definitions of terms used in these terms and conditions are as follows.

① The term "service" means a virtual business place established by a company to trade goods or services using information and communication facilities, such as computers, in order to provide goods or services to users, and shall also be used as the meaning of a business operator operating a cyber mall.

② The term "user" means a member or non-member who accesses "service" and receives services provided by "service" under these terms and conditions.

③ The term "member" means a person who has registered as a member by providing personal information to the "service" and is continuously provided with information on the "service" and is able to continuously use the services provided by the "service".

④ The term "ID" means a combination of letters and numbers selected by members and assigned by "company" for the identification of members and the use of services by members.

⑤ The term "password" means a combination of letters and numbers selected by "members" to confirm that the person who intends to use the service of the "company" is the same person as the person to whom the ID is granted and to protect the rights and interests of the "members."

⑥ The term "non-member" means a person who does not join a "member" and uses services provided by the "company".


Article 3 (Description and amendment of terms and conditions)

① The "Company" shall post the contents of these terms and conditions, the location of the business office, the name of the representative, the business registration number, contact information, etc. on the initial screen or notify the user by any other means.

② The "Company" may amend these terms and conditions to the extent that they do not violate the relevant laws, such as the Act on the Regulation of Terms, etc., the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on the Promotion of Information and Communications Network Utilization, etc.

③ Where the "company" revises the terms and conditions, it shall specify the date of application and the grounds for the amendment and notify the same seven days before the date of application of the revised terms and conditions along with the current terms and conditions by the day before the date of application. Provided, That in the case of a change that significantly affects the rights and obligations of a "member," it shall be notified 30 days before the date of application.

④ The "Member" has the right to reject the changed terms and conditions. The "Member" may express its intention to reject the changed terms and conditions within 15 days of being announced. If the "Member" refuses, the "Company", which is the service provider, may terminate the contract with the "Member" after prior notification to the "Member" by setting a period of 15 days. If the "Member" does not express its intention to reject or uses the "Service" after the effective date pursuant to the preceding paragraph, it is considered to have agreed.


Article 4 (Interpretation of Terms and Conditions)

① Matters not prescribed in these terms and conditions shall be governed by the relevant laws such as the Act on the Regulation, etc. of Terms and Conditions, the Framework Act on Telecommunications, the Telecommunications Business Act, and the Act on Promotion of Information and Communication Network Utilization.

② If there are terms and conditions for use of each site and service, the terms and conditions for use of the service shall take precedence.

③ Where a "member" enters into an individual contract with a "company" to use the service, the individual contract shall take precedence.


Article 5 (Constitution of rules other than terms and conditions and use contracts)

Separate rules (or notices, transaction rules, and company policies) other than the "Company" terms and conditions may exist for the use of the service, and if there is a conflict between the separate rules and the contents of the Company's terms and conditions, the terms and conditions closest to the case shall take precedence.

The "Company" and "Member" are established through mutual agreement, other consent buttons, signatures, etc.


Article 6 (approval and restriction of application for use)

① The "company" shall, in principle, accept the use of the service in accordance with the order of receipt, where there is no obstacle in the performance of duties or technology to customers who apply for use under the provisions of the preceding Article.

② The "company" shall not accept an application for use in any of the following cases.

1. Where an application is not made under the real name or by using the name of another person

2. Where the contents of the application for use contract are falsely stated


③ In any of the following cases, the "company" may reserve consent for the application until the grounds for restriction of consent are resolved.

1. If the "Company" is unable to afford the facility

2. If the "Company" has technical difficulties

3. Where it is difficult to accept the use due to other reasons attributable to the "company"


Article 7 (Contents of Services)

① The "Company" performs the following tasks.

1. Provision of information on goods or services and conclusion of a purchase contract

2. Delivery of goods or goods under contract of purchase

3. Other duties prescribed by the "Company"


② The "company" may add or change the contents of the service, if necessary: Provided, That in such cases, the "company" shall notify its members of the details of the addition or change.


Article 8 (Disruption of Services)

① The "company" may temporarily suspend the provision of services in the event of a maintenance inspection, replacement, failure, or loss of communication of information and communication facilities such as computers.

② The "company" shall compensate a user or a third party for damages incurred due to the temporary suspension of the provision of services due to the grounds referred to in paragraph (1). Provided, That this shall not apply where the "company" proves that it is not intentional or negligent.

③ Where it is impossible to provide services due to the conversion of business items, abandonment of business, integration among companies, etc., the "Company" shall notify users in the manner prescribed in Article 8 and compensate consumers according to the conditions originally proposed by the "Company": Provided, That where the "Company" fails to notify the standards for compensation, etc., the users' mileage, reserves, etc. shall be paid to the users in kind or in cash equivalent to the currency value used in the "service".


Article 9 (withdrawal from membership and loss of qualification, etc.)

① Members may request withdrawal at any time for the "Service" and the "Company" handles withdrawal immediately.

② Where a member falls under any of the following reasons, the "company" may restrict or suspend his/her membership.

1. Where an act prohibited by Acts and subordinate statutes or these terms and conditions or contrary to public order and morals is performed by using the "service."

2. The term "service" may lead to the loss of membership of the "service" if the same act is repeated more than twice or if the reason is not corrected within 30 days after the restriction or suspension of membership.


Article 10 (Notification to Members)

① The term "service" may be an e-mail address designated by a member in advance under an agreement with the "service" when he/she makes a notification to a member.

② The "service" may replace individual notices by posting them on the "service" bulletin board for at least one week in the case of notification to a large number of unspecified members: Provided, That individual notices shall be given to matters that have a significant impact on the member's own transaction.


Article 11 (Application for Purchase)

A user of the "service" shall apply for a purchase on the "service" by the following or similar methods, and the "service" shall provide the following information in an easy-to-understand manner when a user applies for a purchase: Provided, That the application of subparagraphs 2 through 4 may be excluded in cases of membership.

① Search and selection of goods, etc

② Enter your name, address, phone number, e-mail address (or mobile phone number)

③ Confirmation of the details of the terms and conditions, the service to which the right to withdraw subscription is restricted, and the burden of expenses such as delivery and installation fees, etc

④ Indication that agrees to these terms and confirms or rejects the provisions of paragraph 3. above (e.g., click on the mouse)

⑤ Consent to the application for purchase of goods, etc. and the confirmation or confirmation of "service"

⑥ Selection of payment method


Article 12 (Conclusion of Contract)

① The "company" may refuse to approve a purchase application as referred to in Article 9 if it falls under any of the following: Provided, That where a contract is concluded with a minor, the minor himself/herself or his/her legal representative shall notify the fact that the contract may be canceled if he/she fails to obtain the consent of the legal representative.

1. If there is a false, omission, or misspelling in the application content

2. Where a minor purchases goods or services prohibited by the Juvenile Protection Act, such as cigarettes and alcohol

3. Where it is deemed that consenting to other purchase applications is significantly hindered by the "Company" technology


② The contract shall be deemed to have been established at the time when the approval of the "company" reaches the user in the form of a notification of receipt confirmation under Article 14 (1).

③ The expression of the intention of consent of the "company" shall include information on whether the user's purchase application can be confirmed and sold, the cancellation of correction, etc. of the purchase application.


Article 13 (Method of Payment)

The payment method for goods or services purchased in the "service" may be made by any of the following methods: Provided, That the "service" shall not collect any nominal fee in addition to the payment of goods, etc. with respect to the user's payment method.

1. Transfer of various accounts such as phone banking, Internet banking, mail banking, etc

2. Payment of various cards such as prepaid, debit, credit card, etc

3. Online bankbook deposit

4. payment in electronic money

5. Payment upon receipt

6. Payment based on points paid by "service" such as mileage

7. Payment by gift certificate that has been contracted with the "Company" or recognized by the "Company"

8. Payment by Electronic Payment Method, etc


Article 14 (Notification of receipt confirmation, change and cancellation of purchase application)

① The "company" shall notify the user of the receipt of an application for purchase.

② A user who has received a notice of confirmation of receipt may request the change or cancellation of a purchase application immediately after receiving the notice of confirmation of receipt, and the "service" shall be processed in accordance with the request without delay if the user requests it before delivery: Provided, That where the payment has already been made, the provisions of Article 15 on withdrawal of subscription, etc. shall apply.


Article 15 (Supply of goods, etc.)

① The "company" shall take other necessary measures, such as custom-made, packaging, etc., so that the user can deliver the contents, etc. within 14 days from the date of the subscription, unless otherwise agreed with the user regarding the timing of the supply of goods, etc., but the delivery date may be changed by consultation with the user.

② The "company" shall specify the means of delivery, the person responsible for the delivery cost by means, the delivery period by means, etc. for the goods purchased by the user, and if the "service" exceeds the agreed delivery period and the "service" proves to be intentional or negligent, the user shall compensate for the damage caused therefrom.


Article 16 (refund)

The "company" shall notify the user of the reason where the goods, etc. requested by the user are unable to be delivered or provided due to the reason of the sale, and where the price of goods, etc. is received in advance, refund or take measures necessary for refund within seven business days from the date of receipt of the payment.


Article 17 (Application withdrawal, etc.)

① A user who has entered into a contract with the "Company" for the purchase of goods, etc. may withdraw the subscription within seven days from the date of receiving the notification of receipt, but if the "Company" has already begun production or editing, the subscription cannot be withdrawn.

② When a user receives goods, etc., he/she shall not return or exchange in any of the following cases.

1. Request for cancellation due to simple change of mind, etc

2. Where goods, etc. are lost or damaged due to reasons responsible to the user

3. Where the value of goods, etc. has significantly decreased due to the use or partial consumption of users

4. Where the value of goods, etc. has significantly decreased to the extent that resale is difficult over time

5. Where the packaging of the original goods, etc. is damaged if it is possible to reproduce with goods, etc. having the same performance


Article 18 (Effect of subscription withdrawal, etc.)

In the case of withdrawal of subscription, etc., the user shall bear the expenses incurred in returning the supplied goods, etc. The "service" shall not claim a penalty or compensation for damages on the grounds of withdrawal of subscription, etc. from the user: Provided, That where the contents of goods, etc. are different from the contents of labeling or advertising, or are implemented differently from the contents of the contract, the "service" shall bear the expenses incurred in returning the goods, etc.


Article 19 (Personal Information Protection)

① The "company" shall collect the minimum information necessary for the implementation of the purchase contract when collecting user information. The following matters shall be mandatory and other matters shall be optional.

1. Name (business name)

2. Address

3. Phone number

4. ID (for members)

5. Password (for members)

6. E-mail address (or mobile phone number)

② The "company" shall obtain consent from the relevant user when collecting personal information capable of personal identification of users.

③ The provided personal information cannot be provided to use other than its intended purpose or to a third party without the consent of the relevant user, and all responsibilities for it shall be borne by the "Company": Provided, That the foregoing shall not apply in the following cases.

1. In the case of informing the delivery company of the minimum user's information (name, address, phone number) necessary for delivery for the purpose of delivery

2. Where a particular individual is provided in an unidentifiable form as necessary for statistical preparation, academic research or market research

3. Where it is necessary for the settlement of the price following the transaction of goods, etc

4. Where it is necessary for identification to prevent theft

5. Where there is an inevitable reason necessary under the provisions of the Act or the Act

④ Where the "company" is required to obtain the user's consent pursuant to paragraphs (2) and (3), it shall specify or notify in advance the matters prescribed in Article 22 (2) of the Information and Communication Network Promotion Act, such as the identity of the person in charge of personal information management (affiliated, name and phone number, and other contact information), the purpose of collecting and using information, and the purpose of providing information to a third party (the person to be provided, the purpose of provision, and the content of information to be provided), and the user may withdraw his/her consent at any time.

⑤ A user may request permission to view and correct errors of his/her personal information held by the "service" at any time, and the "service" shall be obliged to take necessary measures thereon without delay. Where a user requests correction of an error, the "service" shall not use the relevant personal information until the error is corrected.


Article 20 (Compensation for Damages)

① If the "Company" damages the "Member" by violating the provisions of Articles 8, 18, 20, etc. of this Agreement or damages the "Member" due to any other responsible reason for the "Company" in connection with all services provided by the "Company", the "Company" shall compensate for such damages.

② "Company" shall compensate for such damage if the information provided by the "Member" is different from the facts.

③ Where a "member" causes damage to the "company" and a third party by violating the provisions of Articles 6, 19, 20, etc. of these Terms and Conditions, or damages to the "company" and a third party by a responsible reason of the "member," the "member" shall compensate for such damage.

④ In the event of damage to a "member" due to reasons attributable to other members (including individual members and corporate members), the "company" shall not be liable for compensation.

⑤ A user may request permission to view and correct errors of his/her personal information held by the "service" at any time, and the "service" shall be obliged to take necessary measures thereon without delay. Where a user requests correction of an error, the "service" shall not use the relevant personal information until the error is corrected.

⑥ The "company" shall minimize the number of managers for the protection of personal information and shall be fully responsible for the loss, theft, leakage, tampering, etc. of the user's personal information, including credit cards, bank accounts, etc.

⑦ The "company" shall destroy the relevant personal information without delay when a third party who has been provided with personal information achieves the purpose of collecting or receiving the personal information.


Article 21 (Relationship between connected "service" and connected "service")

① If the upper "service" and the lower "service" are connected by a hyperlink (for example, the target of the hyperlink includes letters, pictures, and fairy tales), the former is referred to as a linked "service" (website) and the latter is referred to as a linked "service" (website).

② The consolidated "service" shall not be liable for guarantees for transactions made with users by goods, etc. provided independently by the consolidated "service".


Article 22 (Restriction on the Attribution and Use of Copyright)

① Copyright and other intellectual property rights for works created by the "Company" belong to "PureO2 Co., Ltd."

② A user shall not use information attributable to intellectual property rights to the "service" among the information obtained by using the "service" for profit by reproducing, transmitting, publishing, distributing, broadcasting, or other methods without prior consent from the "Company".

③ Where the "company" uses copyright attributable to the user according to the agreement, it shall notify the relevant user.


Article 23 (Dispute Resolution)

① The "company" shall preferentially handle complaints and opinions submitted by users: Provided, That where it is difficult to process promptly, the user shall be immediately notified of the reason and the schedule of processing.

③ Where a user's application for damage relief is filed in connection with an e-commerce dispute arising between the "Company" and the user, it may be subject to mediation by the Fair Trade Commission or a dispute mediation agency commissioned by the Si/Do Governor.


Article 24 (Judicial power and governing law)

① Your personal information is destroyed when the purpose of collecting or receiving personal information is achieved as follows. However, if it is necessary to hold it for a certain period of time due to the confirmation of the rights and obligations related to the transaction as follows, according to the provisions of related laws such as the Commercial Act, it shall be held for a certain period of time.

1. In the case of membership information, consent shall be sought by specifying the purpose, period, and items of personal information to be held in advance, such as withdrawal from membership or expulsion from membership.

2. Record of withdrawal of contract or subscription, etc.: 5 years

3. Record of payment and supply of goods, etc.: 5 years

4. Record of consumer complaints or dispute settlement: 3 years

② If you request to view the transaction information, etc. held with your consent, PureO2 Co., Ltd. will take measures to view and check the transaction information without delay.


Supplementary Provisions

These terms and conditions will apply on January 4, 2024.